An Erro Has Occured Please Try Again Shapeways
I just received my new ZYYX 3D Printer, what do I do now?
We recommend new users to:
– Read the "Quick Start Guide" supplied in the box
– Check out the Youtube videos " Your First ZYYX+ Print " and " Your First ZYYX Pro Print "
– Explore Simplify3D and check some of theirgreat guides
If you have additional questions, email us at "support(at)zyyxlabs.com"
Which nozzles and build-plates should I use with which filaments in the ZYYX Pro?
For all fiber-reinforced nylon-based filaments, like our ZYYX proCarbon or ZYYX proGlass, the Carbon0.6 SwiftTool should be used.
For other materials, use the SwiftTool which best suits the resolution your print requires. (Included in the Multi-Material Extension Kit are 0.2mm, 0.4mm, and 0.8mm SwiftTools. Please keep in mind that decreasing SwiftTool size will significantly increase print time. We recommend 0.4mm as the standard SwiftTool suitable for most prints.)
When printing nylon-based filaments, including our ZYYX proCarbon, proGlass, and proNylon, please use the ZYYX Pro Standard Build-Plate (brown/orange print surface). For all other materials, please use the black Multi-Material Build-Plate, included in our Multi-Material Extension Kit, or the Perforated Build-Plate.
My print fan is difficult to remove. What do I do?
If you own a ZYYX Pro or Pro II, simply position the printhead in the middle of the printer and fold the front fan and fan guard to the right.
If your own a ZYYX+ (silver front fan), simply flip the fan to the side around its right bottom corner whilst gently pulling the tab in the center of the fan holder slightly towards the front of the printer. See video.
For a Classic ZYYX machine, the recommended way to remove the print fan is to use one of the hex keys from the supplied toolbox to carefully lift up the print fan sideways. See picture:
Filament Stuck in Filament Monitor – What Should I do?
The first step is to determine whether the problem is with thefilament or themonitor itself.
If you haveexperienced this issue across multiple filament rolls or cannot remove the filament from the filament monitor, please unscrew the monitor from the back of the printer (via the two screws you see on its top) and send us a clear photo of the inside via the form at the end of this page.
If you have only seen theproblem on one or two filament rolls and can remove the filament from the monitor, please examine the part of the filament that was stuck. The end should be cut flat (not angled), the filament should be fresh and smooth (not wrinkled from going through the printhead), and the thickness should be consistent (1.7-1.8mm, if possible for you to measure).
If the cut or smoothness was not correct, please cut away that section of filament and try again.
If the thickness varied outside of the listed range, the filament may be out of specification. Please cut away roughly 80-100 cm of filament (taking care not to lose track of the end or let the filament become too loose on the spool!), and try again. If the issue reappears and the filament is labelled asZYYX, please send a photo of the filament spool/label, your shipping address and phone number, and we will send you a replacement roll. If the filament is from another brand, we suggest contacting them about the issue.
Please note that if thefilament is flexible and softer than 60D on the Shore Hardness Scale, it may also become stuck in the filament monitor. We do not recommend printing with filament this soft on the ZYYX+, as it has not been designed for such use.
How do I calibrate the build-plate of the ZYYX 3D Printer?
The ZYYX 3D Printer comes pre-leveled from the factory and will use the auto-leveling function to adjust itself before every print.
If your factory leveling has been altered the printer might display "Your build-plate needs calibration. Please run the leveling script."
If this happens or you are concerned that the factory leveling has been altered by mistake you can run an assisted factory leveling wizard. To do this you choose UTILITIES->Level Build Plate in the menu system of the printer.
For older ZYYX Pro you will need do download a script for this and "print it". See Build-Plate Leveling and Tuning below.
You will then be guided through leveling, and asked to turn the leveling knobs under the build-plate platform.
NOTE, the words 'clockwise' and 'counter-clockwise' in the wizard should be interpreted as the direction of turning when looking at the build-plate from above.
My Build-Plate is Damaged – Do I need to replace it?
If the damage has been donesolely to the top layer, you often do not need to replace the build-plate. Markings on the top layer – whether from filament, acetone, or light scratches – are common and usually no cause for concern, as these often have little to no impact on print quality
If you have ahole in your build-plate or a deep scratch, this can affect the quality of the bottom layer if you print your model over the affected area. If damage to the top layer has occurred due to printer error, please send us your printer's serial number (from the sticker on the back), your shipping address, and any relevant photos/videos of the printer's errant behavior.
If top layer damage has otherwise occurred, we recommend simplyprinting your models on an unaffected area of the build-plate to avoid print quality impact. Of course, you are welcome to purchase a replacement build-plate, if you desire. Please send us your invoice and shipping addresses, and we will arrange this order for you.
If theglass has broken or the top layer and bottom layer are separating from each other, the build-plate will unfortunately need to be replaced. Please send us the serial number of your build-plate (from the sticker on the glass side) along with your shipping address, and we will assist you with this replacement.
Please note that for the newer black build-plates, you can buy and replace the top layer separately.
How do I change a ZYYX Pro or Pro II SwiftTool?
Start a tool change in the menu system of the printer. This provides step-by-step instructions on the printer display.
If you'd like a full guide, please see this video
Is there a second version of the ZYYX 3D Printer with a dual extruder?
Currently we don't have any plans of adding a second extruder for the ZYYX Classic or ZYYX+.
There is however a plan to add it to the ZYYX Pro II.
Can I get samples of your Metal 3D Printer?
Currently we don't offer samples on our in-development products.
If you believe you have a very special application and have read our introduction to our metal 3D printer here , please contact us with how you'd like to contribute to the development with your project.
Source: https://www.zyyxlabs.com/faq/
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